Downey Wholesale – Privacy Policy

Last Updated: September 25, 2025

1. Overview and Scope

Downey Wholesale (“Downey Wholesale,” “we,” “us,” or “our”) values the privacy of our customers and business partners and is committed to protecting the information entrusted to us.

This Privacy Policy explains how we collect, use, store, and share information when you:

  • visit our website located at [https://www.downeywholesale.com] (the “Website”);
  • create or access an account;
  • place orders or request services; or
  • otherwise interact with our digital platforms, communications, or services (collectively, the “Platform”).

This Privacy Policy applies only to information collected through the Platform. It does not apply to information collected offline, through employment-related interactions, or through websites or services not operated or controlled by Downey Wholesale.

By accessing or using the Platform, you agree to this Privacy Policy. If you do not agree, please do not use the Platform.

2. Eligibility and Business Use

The Platform is intended solely for business users and individuals legally able to enter into binding commercial agreements.

By using the Platform, you represent and warrant that:

  • you are 18 years of age or older;
  • you are using the Platform on behalf of a business or for lawful commercial purposes; and
  • any information you provide is accurate and authorized.

Downey Wholesale does not knowingly collect personal information from minors or individuals not legally permitted to engage in commercial transactions. Any such information collected unintentionally will be deleted when identified.

3. Information We Collect

Depending on how you interact with the Platform, we may collect the following categories of information.

A. Information You Provide Directly

You may provide information to us when you:

  • create or manage an account;
  • place orders or request pricing;
  • communicate with our team; or
  • submit forms or inquiries.

This information may include:

  • business name and contact person;
  • billing and shipping addresses;
  • email address and phone number;
  • account credentials;
  • order, invoice, and payment details;
  • tax, resale, or business verification information.

B. Information Collected Automatically

When you access the Platform, we may automatically collect certain technical and usage data, such as:

  • IP address;
  • browser type and operating system;
  • device information;
  • pages visited, access times, and referring URLs;
  • usage patterns and interactions.

This information helps us operate, secure, and improve the Platform.

C. Cookies and Similar Technologies

We use cookies and similar technologies to:

  • enable essential Platform functionality;
  • keep users logged in;
  • store preferences; and
  • analyze performance and usage trends.

You may adjust your browser settings to manage or block cookies, though doing so may limit certain features of the Platform.

D. Information from Third Parties

We may receive information from third parties that support our operations, including:

  • payment processors;
  • shipping and logistics providers;
  • IT and analytics service providers.

When combined with other information we maintain, this data is treated as Personal Data under this Privacy Policy.

4. How We Use Information

We use collected information for legitimate business purposes, including to:

  • operate and maintain the Platform;
  • process orders, payments, returns, and credits;
  • manage customer accounts and business relationships;
  • communicate regarding orders, deliveries, and account matters;
  • provide customer support and respond to inquiries;
  • improve products, services, and user experience;
  • prevent fraud and enhance security;
  • meet legal, tax, and regulatory obligations; and
  • enforce our agreements and policies.

5. Information Sharing and Disclosure

We do not sell Personal Data.

We may disclose information as necessary to:

  • service providers and contractors who assist in operating our business (e.g., payment processing, hosting, delivery services);
  • affiliated entities supporting shared operations;
  • comply with legal obligations or respond to lawful requests;
  • enforce contractual rights or protect the security of our business and customers;
  • complete a business transaction such as a merger, sale, or restructuring; or
  • with your consent.

Phone numbers and SMS consent information are not shared with third parties for marketing purposes.

All partners and service providers are required to safeguard Personal Data and use it solely for authorized purposes.

6. Data Security and Retention

We implement reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, loss, or misuse.

We retain information only as long as necessary to:

  • support business operations;
  • fulfill legal, accounting, and tax requirements; or
  • resolve disputes and enforce agreements.

7. Your Rights and Choices

Depending on applicable law, you may have the right to:

  • request access to information we hold about you;
  • request corrections to inaccurate or incomplete data;
  • request deletion of certain information, subject to legal retention requirements.

Requests may be submitted to privacy@downeywholesale.com. We may decline requests where retention is required by law or necessary to complete transactions.

8. Analytics, Advertising, and Third Parties

The Platform may use analytics tools (such as Google Analytics) to evaluate performance and improve services. Third-party providers may collect information through cookies or similar tools under their own privacy policies.

Downey Wholesale does not control third-party data collection practices.

9. International and United States Data Processing

Downey Wholesale operates in the United States. Your information may be processed and stored in the U.S. or other jurisdictions where our service providers operate.

By using the Platform, you consent to such transfers and processing, subject to applicable law and reasonable safeguards.

10. Changes to This Privacy Policy

We may update this Privacy Policy occasionally. Updates will be posted on this page, and the “Last Updated” date will be revised accordingly.

Continued use of the Platform following any changes constitutes acceptance of the revised Privacy Policy.

11. Contact Information

If you have questions, concerns, or requests related to this Privacy Policy or how we handle Personal Data, please contact us at Contact Us – Downey